Terms of Service
Last updated: July 27, 2026 · This document also serves as our End-User License Agreement (EULA).
These Terms of Service (the “Terms”) govern access to and use of the websites, applications, and services provided by IronFeather Technologies Inc., operating as IronFeather AI (“IronFeather,” “we,” “us,” or “our”), a corporation existing under the laws of Nova Scotia, Canada.
By accessing our website, engaging our services, or authorizing us to connect a third-party system on your behalf, you agree to these Terms. If you are agreeing on behalf of a business, you represent that you have authority to bind that business, and “you” refers to that business.
1. Services
IronFeather provides AI-assisted receptionist, business assistant, automation, website, and related professional services to small and mid-sized businesses. The specific services, deliverables, fees, and term applicable to you are set out in a proposal, statement of work, order form, or written agreement (each, an “Order”). An Order forms part of these Terms.
Where an Order conflicts with these Terms, the Order governs for that engagement.
2. Licence
Subject to these Terms and payment of applicable fees, IronFeather grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the services for your internal business purposes during the term of your Order.
You may not:
- Resell, sublicense, rent, or provide the services to a third party except as expressly permitted in an Order
- Reverse engineer, decompile, or attempt to derive source code, models, or underlying methods
- Use the services to build or train a competing product or service
- Circumvent access controls, usage limits, or security measures
- Use the services unlawfully, or to harass, defraud, or deceive any person
- Upload malicious code or interfere with the integrity or performance of the services
3. Your Responsibilities
- Provide accurate, current information necessary for us to deliver the services
- Maintain the security of credentials and accounts under your control
- Obtain any consents required from your own customers, staff, or contacts
- Ensure your use complies with laws applicable to your business and industry
- Review AI-generated output before relying on it for a consequential decision
Call recording notice. Where a service records or transcribes telephone calls, Canadian privacy law requires that callers be informed. We provide a notice at the start of the call. You remain responsible for confirming that the notice satisfies the requirements of your jurisdiction and industry.
4. Artificial Intelligence — Nature and Limits
Our services use artificial intelligence, including large language models. You acknowledge and accept the following.
- AI output is probabilistic and may be inaccurate, incomplete, or inappropriate in a given context.
- The services do not provide legal, accounting, tax, medical, or other professional advice.
- Output must be reviewed by a competent person before being relied upon for any consequential decision.
- We do not warrant that AI output will be error-free or fit for a particular purpose.
- You are responsible for decisions you make, and actions you take, based on output from the services.
5. Third-Party Integrations
The services may connect to third-party platforms, including accounting, telephony, calendar, and messaging systems. Where you authorize a connection, you confirm that you have the right to grant that access.
Third-party platforms are governed by their own terms and privacy policies. IronFeather is not responsible for the availability, accuracy, security, or acts and omissions of any third-party platform. We access only the data required to perform the tasks you have authorized, and you may revoke access at any time.
Intuit, QuickBooks, and related marks are trademarks of Intuit Inc. IronFeather is not affiliated with, endorsed by, or sponsored by Intuit Inc.
6. Fees and Payment
- Fees are set out in the applicable Order and are stated in Canadian dollars unless noted otherwise.
- Applicable taxes, including HST, are added to invoiced amounts.
- Unless an Order states otherwise, invoices are due upon receipt.
- Overdue amounts may bear interest at 1.5% per month (19.56% per annum) from the due date.
- We may suspend services on accounts more than 30 days overdue, after written notice.
- Fees paid are non-refundable except as expressly provided in an Order or required by law.
7. Intellectual Property
Ours. IronFeather retains all right, title, and interest in the services, our software, models, prompts, configurations, methods, templates, documentation, and brand, together with all improvements to them.
Yours. You retain all right, title, and interest in the data, content, and materials you provide to us (“Client Data”). You grant us a limited licence to host, process, and use Client Data solely to deliver and support the services.
Deliverables. Where an Order identifies specific deliverables created for you, ownership of those deliverables transfers to you on full payment, excluding any pre-existing or general-purpose components of ours, which remain ours and are licensed to you for use with the deliverable.
Feedback. If you provide suggestions or feedback, we may use them without restriction or obligation.
8. Confidentiality
Each party may receive non-public information of the other. The receiving party will protect it with at least reasonable care, use it only to perform under these Terms, and not disclose it except to personnel and advisors who need it and are bound by comparable obligations. This does not apply to information that is public through no fault of the receiving party, was already known without restriction, is independently developed, or must be disclosed by law.
9. Privacy and Data Protection
Our handling of personal information is described in our Privacy Policy, which forms part of these Terms. Where we process personal information about your customers, we do so on your instructions and for your purposes, and you remain the organization accountable for that information under applicable privacy law.
10. Service Availability
We work to keep the services available and performing, but we do not guarantee uninterrupted or error-free operation. Services may be unavailable due to maintenance, third-party outages, telecommunications failures, or events beyond our reasonable control. Where an Order specifies a service level, that Order governs.
11. Disclaimer of Warranties
EXCEPT AS EXPRESSLY STATED IN AN ORDER, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE MAXIMUM EXTENT PERMITTED BY LAW, IRONFEATHER DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.
12. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IRONFEATHER WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST BUSINESS, OR LOSS OF DATA, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IRONFEATHER’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO IRONFEATHER IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
Nothing in these Terms limits liability that cannot be limited by law, including liability for fraud, or for death or personal injury caused by negligence.
13. Indemnity
You will defend, indemnify, and hold harmless IronFeather and its directors, officers, and personnel from third-party claims, damages, and reasonable legal costs arising from your Client Data, your use of the services in breach of these Terms, or your violation of applicable law or the rights of a third party.
14. Term, Suspension, and Termination
- These Terms apply while you use the services or have an active Order.
- Either party may terminate an Order for convenience on 30 days’ written notice, unless the Order states otherwise.
- Either party may terminate immediately for material breach not cured within 15 days of written notice.
- We may suspend the services immediately for non-payment, security risk, or unlawful use.
- On termination, we cease processing, disconnect integrations, and delete stored access tokens.
- You may request an export of Client Data within 30 days of termination; after that it is deleted under our retention schedule.
- Sections 6, 7, 8, 11, 12, 13, 15, and 16 survive termination.
15. Governing Law and Disputes
These Terms are governed by the laws of the Province of Nova Scotia and the federal laws of Canada applicable in it, without regard to conflict-of-laws rules. The parties submit to the exclusive jurisdiction of the courts of Nova Scotia, and each waives any objection to venue in Truro or Halifax, Nova Scotia.
Before commencing proceedings, the parties will attempt in good faith to resolve the dispute through direct discussion for at least 30 days.
16. General
- Entire agreement. These Terms, together with any Order and the Privacy Policy, form the entire agreement between the parties on the subject.
- Changes. We may update these Terms. Material changes will be communicated to active clients. Continued use after the effective date constitutes acceptance.
- Assignment. You may not assign these Terms without our written consent. We may assign to an affiliate or in connection with a merger or sale of assets.
- Severability. If a provision is unenforceable, it is modified to the minimum extent necessary and the remainder stays in force.
- Waiver. Failure to enforce a provision is not a waiver of it.
- Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control.
- Independent contractors. The parties are independent contractors. Nothing creates a partnership, joint venture, or employment relationship.
- Notices. Notices to IronFeather may be sent to the address below or to hello@ironfeather.ai.
17. Contact
IronFeather Technologies Inc. (operating as IronFeather AI)
26 Sunrise Court, Upper Onslow, Nova Scotia, B6L 0E9, Canada
Email: hello@ironfeather.ai
Web: www.ironfeather.ai